Owner & settings
Platform console
For JonakiSoft and resellers — shops, plans and renewal, view as owner, resellers and white-label brands, website and pricing, contact requests.
Who it is for:Platform admin
On this page
The platform console at /platform is for the people who run RetailDesk for many shops: the JonakiSoft platform admin and resellers (partners). Shop staff never see it.
Overview
The overview shows the paying shops, the estimated monthly revenue, the shops Ending in the next 7 days, the shops Locked out until renewed and the Newest shops. The menu has Overview, Shops and Contact requests; the platform admin also has Resellers and Website & pricing. A reseller sees only their own shops.
Shops
Shops lists every shop with its plan, status, end date, reseller and number of branches and users. Search by name, short id or phone, or filter by reseller.
Open a shop to:
- Plan & renewal: extend by a number of days, run until a date, set no end date, or let it expire.
- Suspend / Reactivate the shop.
- View as owner: open the shop as its owner for one hour to help them. Every visit is logged in the shop's audit log and in Console history.
- Reset the owner's password.
- Move the shop to another reseller.
Resellers (platform admin)
A reseller sells RetailDesk under their own brand. On the reseller page set the brand name, logo, colour, support phone and email, the Domains that show this brand, the trial days, whether Shops can sign up on their own, and the reseller's admins. Shops on a reseller's domain see the reseller's name and logo everywhere, including this user guide.
Website and pricing (platform admin)
Website & pricing edits the public website's plans and prices, and extra offers such as a one-time licence.
Contact requests
Messages sent from the public Contact page arrive here. Change the Status of each one as you follow it up.